Home Kamini Garg Services Work With Me
The ROI Specialist · Fractional Head of Data & AI · Zurich

Most organisations are investing in data.
Very few can point to the return.

That gap is what I close. I work with growth-stage and enterprise organisations as a Fractional Head of Data & AI — helping leadership teams understand what their data is actually worth, and build the decisions around it.

A decade building models, pipelines, and data products across Swiss telco, global consumer health, and Fortune 500 supply chain.

The technical work was hands-on. The question behind it was always about business outcomes.

The Gap I Close

Data investment without commercial return is just cost.

Most organisations have data teams working hard. Dashboards are built. Models are trained. Reports are generated. But when the CFO asks what changed as a result, the answer is rarely clear.

The problem is almost never technical capability. It is the missing link between data work and measurable results: the right questions asked before projects start, clear metrics defined before delivery begins, and real accountability established before budgets are approved.

That is the connection I work to build.

How I Engage

Three ways to engage

01
Fractional Head of Data & AI
Ongoing · 1–2 Days/Week · Core Engagement
Working alongside your leadership team to keep the data roadmap honest and the work connected to decisions that move the business forward.
02
Data ROI Audit
3–4 Weeks · Fixed Fee · Natural Starting Point
A structured diagnostic that gives you a clearer picture of where data investment is working and where it is not, with prioritised next steps attached to each finding.
03
Focused Delivery
Fixed Timeframe · Fixed Scope
Hands-on delivery of a single well-defined initiative. What success looks like is agreed before the work starts, not after it finishes.
Where It Usually Starts

The conversation usually starts in one of these three places.

Growth-stage and enterprise organisations  ·  Series B and beyond  ·  Switzerland, Germany, Austria

The data investment is real. The return is harder to see.

The work is happening. Dashboards exist, models have been built, the team is busy. But when the CFO asks what it has actually changed, what decision was made differently or what revenue moved, the answer is not there.

Senior data leadership is missing. The function is running without clear direction.

Whether your Head of Data has recently left or you have not yet made that hire, no one is accountable for connecting the data work to business outcomes. That gap tends to cost more the longer it stays open.

There is a specific initiative that needs to be done right, not just done.

A model, a pipeline, an analytics product. Something that matters enough that getting the framing wrong at the start would cost more to fix than the build itself.

From the Work

One example from the work that shaped how I approach every engagement.

A B2C telco was carrying operational cost from customers on legacy products. The right offers existed. The challenge was identifying which customers to move, when, and with what.

As analytics lead, I worked across commercial, product, and operations to build a targeting and offer-matching model. The approach was deliberate: test on a defined segment, validate the outcome, then scale.

I presented the results to the CMO and made the case for scaling. The go-ahead followed. The outcome was measurable yearly revenue growth and reduced operational cost through targeted customer migration.

Sector
B2C Telco
My Role
Analytics Lead, cross-functional
Approach
Test, validate, scale to CMO sign-off
Outcome
Revenue growth and cost reduction from targeted customer migration
Recent Thinking

How I think about this work

Your satisfied customers are your biggest missed opportunity. Not your dissatisfied ones.
Most companies focus on moving customers from dissatisfied to satisfied. But the real revenue opportunity sits further up the curve, in the customers who are already happy and underserved.
Read on LinkedIn →
Most data projects don't fail because of bad data. They fail because nobody connected the work to a commercial outcome.
Three questions that should be asked before any data project begins, and why skipping them costs far more than most leadership teams expect.
Read on LinkedIn →
Value is created in the decision, not just the output.
Strong analytics and yet decision-making still feels harder than it should? The issue is rarely the data science. It is clarity around the question and the decision behind the work. Good data science strengthens judgement. It does not replace it.
Read on LinkedIn →
By the time churn shows up in the data, the decision is already made.
Data science can identify risk early and help prioritise action. But churn usually starts long before it shows up in the data. The real question is whether you are using data to build better experiences, or just to explain why customers already left.
Read on LinkedIn →

If your data investments are not generating a return you can point to, that is a useful conversation to have.

I work with a small number of organisations at a time so every engagement gets my full attention. If the timing is right, I would be glad to talk.

Kamini Garg

The ROI Specialist behind Visthena.

A decade of delivering measurable commercial outcomes from data, across Swiss telco, global consumer health, and Fortune 500 supply chain environments.

Dr. Kamini Garg — Fractional Head of Data & AI, Zurich
My Story

Across every role I held before founding Visthena, the same moment came around eventually. At year-end leadership reviews, someone would ask what the data function had actually delivered that year. The honest answer was harder to give than it should have been. The technical results were real. The business results were unquantified.

This was not a capability problem. The teams were strong, the work was serious, and the investment was real. The missing piece was always the same. Nobody had agreed, at the start, what the work was actually supposed to change. So when the question came, the answer was not there.

That is what Visthena is for.

At Johnson & Johnson and Kenvue, I was the forecasting lead for demand sensing solutions across 11 EMEA markets, contributing to double-digit improvements in forecast accuracy across thousands of SKUs.

At Sunrise Communications, I was lead data scientist in the commercial function, leading a B2C migration strategy that grew revenue and running the B2B analytics function as Product Owner.

At UPC Switzerland, I built churn and propensity models that reduced retention costs across a customer base of over one million.

I hold a PhD in Informatics from the University of Lugano (USI) and have completed leadership development programmes at IMD Lausanne and SGMI St. Gallen.

If something here resonates, I would be glad to talk.

I work with a small number of organisations at a time to make sure every engagement gets the attention it deserves.

Services

Three ways to work together.

Every engagement starts with a commercial question, not a technical one.

01

Fractional Head of Data & AI

Ongoing Retainer · 1–2 Days/Week · Strategic Leadership

My core engagement. I work alongside your leadership team as a part-time Head of Data & AI. In practice, that means being the person who keeps connecting the data work back to what the business is actually trying to decide.

Whether the work involves a data pipeline, a predictive model, or an AI capability the business is considering — the business question always comes first.

  • Review the current data roadmap and align priorities to business goals
  • Support and unblock the data team, hands-on where it is useful
  • Evaluate AI and analytics opportunities against business return, not just technical feasibility
  • Represent the data function at leadership level, translating work into language the business can act on
  • Build internal capability so the work outlasts the engagement

Well suited to organisations with a data team in place that want senior perspective without a full-time hire. Structured around a defined number of days per month, with scope and terms agreed at the start.

How this works
1. First conversation A short call to understand current priorities, where the data investment is focused, and what the leadership team most needs to change. 2. Agree the scope Define the days per month, the focus areas, and what a useful first 90 days looks like. 3. Start work Embedded alongside the team, attending the right meetings, asking the right questions from day one. 4. Review regularly Monthly check-in on whether the engagement is delivering what the business needs, and adjust if not.
02

Data ROI Audit

3–4 Weeks · Fixed Fee · Natural Starting Point

A structured diagnostic for organisations that want an honest picture of where their data investment is working and where it is not. The output is a prioritised roadmap with a measurable success metric attached to each recommendation.

  • A clear picture of which data initiatives are generating return and which are not
  • The two or three opportunities most worth acting on, ranked by likely impact, including any AI capabilities worth pursuing
  • A roadmap the leadership team can act on, with a success metric attached to each initiative
  • A report you can take to your board without translation

Many ongoing engagements begin here. It is a contained piece of work that gives both sides a clear view of what is actually needed. Structured as a fixed fee, scoped after an initial conversation. Designed for organisations that have already invested in data and want to understand what it is returning.

How this works
1. Define the question What decision does the leadership team most need to make? 2. Set the metric What does a good outcome look like, and how will we know when we get there? The metric is always tied to a business decision — cost, revenue, or risk. We agree it together before any diagnostic work begins, so the output is measured against something that matters to your board, not something that is simply easy to measure. 3. Deliver and review Structured diagnostic, clear report, prioritised next steps. 4. Review and agree next steps Walk through what the work found, what it means for the business, and what to do with it.
03

Focused Delivery

Fixed Timeframe · Fixed Scope · Single Priority Initiative

For organisations with a specific initiative they want built and delivered to a clear deadline. We agree on what success looks like before work begins. Delivery is structured around that outcome, not just getting the code shipped.

  • Agreeing upfront what decision or business outcome the work should enable
  • Hands-on delivery across data, modelling, pipeline, and production deployment
  • Technical execution handled end to end, from data to deployed solution
  • Stakeholder communication and progress reporting throughout
  • Knowledge transfer so the team can maintain and extend what was built

Suits organisations that have a clear initiative in mind and want the business framing built in from the start. Priced on a fixed scope and fixed fee basis, agreed before work begins. The fee depends on the initiative and is discussed once the scope is defined.

How this works
1. Define the question What business outcome will this initiative enable? 2. Set the metric What does success look like in P&L terms, and how will we measure it? 3. Deliver and measure Hands-on delivery tied to the agreed outcome. 4. Review and close What the work delivered against what was agreed, and what to adjust or do next.

Not sure which engagement is the right fit?

Many organisations find the Data ROI Audit a useful starting point. It is a contained piece of work with a fixed fee that gives both sides a clearer picture before committing to anything further. But the right place to start is wherever your most pressing question is.

Let's Talk

Let's find out if there's a fit.

I work with a small number of organisations at any one time to ensure every engagement receives full attention. The first step is a short conversation — no agenda, no pitch — to understand what you are trying to solve.

What to expect.

The first conversation is usually 30 minutes. No agenda, no pitch. Just a chance to understand what you are trying to solve and whether there is something useful I can help with.

Zurich, Switzerland

Send a message